FAQs

Frequently Asked Questions

Items may be returned within 30 days if they are unopened. If the return is due to a fault, or error on our part, we will cover the cost of return postage. For unopened products that are being returned due to a change of heart (or similar), the buyer must pay the return postage. All refunds will be issued once the products are received back, and in the case of products being returned as 'unopened', at our discretion.

You may be asked to provide picture evidence of faults as part of our returns process.

To enquire about a return, reach out to us via our contact page.

We are a UK-based business, and primarily sell to that market. If you would like a quote for overseas postage costs, please use our contact form and get in touch!