Frequently Asked Questions
What should I do if there’s a problem with my order?
What should I do if there's a problem with my order?
If there's an error in an order that hasn't been shipped, reach out to us as soon as you can using our contact form. If we can stop the shipping process we can amend or cancel your order with immediate effect. If your order has shipped, you will need to follow the returns procedure listed in our Terms and Conditions.
If there is something wrong with your order on arrival, reach out to us using our contact form, and we'll get back to you as soon as we can with a solution based on the issue.
If your parcel is delayed, and/or you suspect it might be missing, please follow the steps in the Missing/Delayed Parcels section of our Terms & Conditions.
What is BuySoapOnline.com?
BuySoapOnline.com is an independent business selling luxury soap, shower gel, deodorant eau de toilette, shaving foam, face creams — and much more!
We want to make it easier and more efficient to buy soap online. Our aim is to provide affordable soaps, cosmetics, EDTs, and shower gels with reasonable shipping and to always have a good, consistent product range. We started as an eBay store, but shopping directly means the same fantastic products at a lower price.
Check out securely using PayPal or entering your debit/credit card details (processed using Stripe), and get access to even more when you create an account with us.
What is your returns policy?
Items may be returned within 30 days if they are unopened. If the return is due to a fault, or error on our part, we will cover the cost of return postage. For unopened products that are being returned due to a change of heart (or similar), the buyer must pay the return postage. All refunds will be issued once the products are received back, and in the case of products being returned as 'unopened', at our discretion.
You may be asked to provide picture evidence of faults as part of our returns process.
To enquire about a return, reach out to us via our contact page.
In which countries do you operate?
We are a UK-based business, and primarily sell to that market, but also offer shipping to the USA, and Netherlands. These options can be found when you check out from these destinations. For both, we ask that you choose the postage based on the approximate weight of the purchased items.