FAQs

Frequently Asked Questions

Yes — but you've come to the right place to get our best prices. When you shop directly at BuySoapOnline.com you benefit much lower prices because of our postage capping (meaning a basket of any size is £2.85 or free on orders over £50), and the fact we don't have to pay other fees associated with eBay. Before we were BuySoapOnline we also traded as MailOrderSoap.

If we haven't yet shipped an order, you can cancel it with immediate effect for a full refund — just reach out using our contact form. However, once an item has shipped you will need to follow our returns procedure which will involve paying return postage (unless the item is faulty or not fit for purpose).

Yes. Payments are secured by PayPal and Stripe — trusted stalwarts of eCommerce. Our website is also secured by an SSL Certificate to ensure all connections are encrypted.

Orders under £50

Standard shipping is capped at £2.85 for Royal Mail Second Class or 48. Buy as much as you want to and only pay £2.85 per order, apart from on orders over £50 where postage is free (see below). We've worked hard to bring you the best shipping price possible, and this is a huge advantage over our eBay store, and other eCommerce stores.

Orders over £50

Standard shipping is automatically FREE on any order over £50 (selected by default at the checkout),

Additionally, heavier orders (over 2KG) are usually shipped by an express service, such as DHL, UPS, or DPD, but this is not guaranteed unless express shipping is selected.

All standard shipping parcels are dispatched the same weekday when ordered before 12:30 PM.

Express Shipping — £7.95

You can upgrade shipping on any order to Express. This is also capped, but at £7.95, on orders up to 10KG (that's pretty heavy, don't worry). In most cases express shipping will arrive in 1-2 days (depending on day/time of order), as opposed to 2-3 days standard shipping.

Express shipping will be as fast as we can get it to you by UPS, DPD, or DHL. This will depend on weight, time of day, and the day on which the order is made (for example, if placed on a Sunday, even the express couriers don't collect from our local stops).

As with standard shipping, the cut-off for same-day dispatch is 12:30 PM.

In most cases express shipping will arrive in 1-2 days (depending on day/time of order), as opposed to 2-3 days standard shipping.

Express shipping will be as fast as we can get it to you by UPS, DPD, or DHL. This will depend on weight, time of day, and the day on which the order is made (for example, if placed on a Sunday, even the express couriers don't collect from our local stops).

As with standard shipping, cut-off for same-day dispatch is 12:30 PM.

We dispatch items every weekday. Small orders (up to 2kg) are shipped with Royal Mail Second Class or 48. Parcels sent Second Class or 48 tend to arrive in 2 working days, and include a delivery report. Larger orders (over 2kg) will be sent by DHL, DPD, or UPS. These are fully trackable and usually arrive within 1-2 working days.

If you would like your refernce number for any large order, or would like to us to check the status of your Royal Mail Second Class order, please reach out using our contact form. You can also upgrade any smaller order to an express service by selecting 'Express Shipping' when you checkout.

Yes! We have an express delivery shipping option for £7.95 (approximately cost price to us) which will ensure any order up to 10KG will arrive in approx. 1-2 working days depending on the day/time of your order.

Learn more about Express Shipping.

Yes. While we endeavour to have all products available at BuySoapOnline.com directly, we understand that in rare cases there may be exceptions. If you do find items that exist in our eBay store that are not here, reach out via our contact form. We'll give you a quote for the product(s) you'd like to buy, and either create a new listing for the product, or send you a PayPal invoice.

BuySoapOnline.com is an independent business selling soap, shower gel, eau de toilette, shaving foam, face creams — and much more!

We want to make it easier and more efficient to buy soap online. Our aim is to provide affordable soaps, cosmetics, EDTs, and shower gels with reasonable shipping and to always have a good, consistent product range. We started as an eBay store, but shopping directly means the same fantastic products at a lower price.

Check out securely using PayPal or entering your debit/credit card details (processed using Stripe), and get access to even more when you create an account with us.

Items may be returned within 30 days if they are unopened. If the return is due to a fault, or error on our part, we will cover the cost of return postage. For unopened products that are being returned due to a change of heart (or similar), the buyer must pay the return postage. All refunds will be issued once the products are received back, and in the case of products being returned as 'unopened', at our discretion.

You may be asked to provide picture evidence of faults as part of our returns process.

To enquire about a return, reach out to us via our contact page.