Frequently Asked Questions
Are you the same as BuySoapOnline on eBay?
Yes — but you've come to the right place to get our best prices. When you shop directly at BuySoapOnline.com you benefit from much lower prices because of our postage capping (meaning a basket of any size is £2.85 or free on orders over £50), and the fact we don't have to pay other fees associated with eBay. Before we were BuySoapOnline we also traded as MailOrderSoap.
Can I cancel an order?
If we haven't yet shipped an order, you can cancel it with immediate effect for a full refund — just reach out using our contact form. However, once an item has shipped you will need to follow our returns procedure which will involve paying return postage (unless the item is faulty or not fit for purpose).
Can I check out securely?
Yes. Payments are secured by PayPal and Stripe — trusted stalwarts of eCommerce. Our website is also secured by an SSL Certificate to ensure all connections are encrypted.
How much is shipping to the UK?
Orders under £50
Standard shipping is capped at £2.85 for Royal Mail Second Class or 48. Buy as much as you want to and only pay £2.85 per order, apart from on orders over £50 where postage is free (see below). We've worked hard to bring you the best shipping price possible, and this is a huge advantage over our eBay store, and other eCommerce stores.
Orders over £50
Standard shipping is automatically FREE on any order over £50 (selected by default at the checkout),
Additionally, heavier orders (over 2KG) are usually shipped by an express service, such as DHL, UPS, or DPD, but this is not guaranteed unless express shipping is selected.
All standard shipping parcels are dispatched the same weekday when ordered before 12:30 PM.
Express Shipping — £7.95
You can upgrade shipping on any order to Express. This is also capped, but at £7.95, on orders up to 10KG (that's pretty heavy, don't worry). In most cases express shipping will arrive in 1-2 days (depending on day/time of order), as opposed to 2-3 days standard shipping.
Express shipping will be as fast as we can get it to you by UPS, DPD, or DHL. This will depend on weight, time of day, and the day on which the order is made (for example, if placed on a Sunday, even the express couriers don't collect from our local stops).
As with standard shipping, the cut-off for same-day dispatch is 12:30 PM.
How does shipping to the USA work?
Shipping to the USA.
We can ship orders up to 2KG to the USA, and will post using Royal Mail International Tracked. You will find 4 International Postage options when you check out. These are based on weight, and are all the standard International speed (we can't offer express postage internationally).
Please choose the postage rate you believe best reflects your order based on the items you purchased and the packaging weight. If it is in the lower price bracket, we will refund you the difference, but if you do not select enough postage, we will reach out to you for the correct amount. For full information see our Terms & Conditions page.
How fast is Express Shipping?
In most cases express shipping will arrive in 1-2 working days (depending on day/time of order), as opposed to 2-3 working days for standard shipping.
Express shipping will be as fast as we can get it to you by UPS, DPD, or DHL. This will depend on weight, time of day, and day of the week the order is placed
Orders placed using Express Shipping at weekends or after our cutoff time on a Friday may not be dispatched until the following Monday. This is due to how our chosen express couriers operate in our area. However, you are still likely to receive the order faster than using our standard shipping method.
How long does standard shipping take?
We dispatch items every weekday. Small orders (up to 2kg) are shipped with Royal Mail Second Class or 48. Parcels sent Second Class or 48 tend to arrive in 2-3 working days, and include a delivery report. Larger orders (over 2kg) will be sent by DHL, DPD, or UPS. These are fully trackable and usually arrive within 1-2 working days.
If you would like your reference number for any large order or would like to us to check the status of your Royal Mail Second Class order, please reach out using our contact form. You can also upgrade any smaller order to an express service by selecting 'Express Shipping' when you checkout.
I need the item quickly! Can I upgrade shipping?
Yes! We have an express delivery shipping option for £7.95 which will ensure any order up to 10KG will arrive in approx. 1-2 working days depending on the day/time of your order. Orders placed using Express Shipping at weekends or after our cutoff time on a Friday may not be dispatched until the following Monday. This is due to how our chosen express couriers operate in our area. However, you are still likely to receive the order faster than using our standard shipping method.
Learn more about Express Shipping.
I see an item in your eBay store that isn’t here – can I still get a discount on it?
Yes. While we endeavour to have all products available at BuySoapOnline.com directly, we understand that in rare cases there may be exceptions. If you do find items that exist in our eBay store that are not here, reach out via our contact form. We'll give you a quote for the product(s) you'd like to buy, and either create a new listing for the product, or send you a PayPal invoice.
Loyalty Points
Starting September 3, 2021, you can earn loyalty points if you have created an account. Find out more details on our Loyalty Points page, or the finer details in our Terms & Conditions.
