Terms & Conditions

BuySoapOnline Ltd, UK registered company: 13290869

General BuySoapOnline.com Conditions

We pride ourselves on running a fair, safe business and have had many happy customers (over 3000 positive feedback left on our eBay store and a 5* rating on TrustPilot). Please get in touch if there are any problems with your order using our contact form. We assess solutions on a case-by-case basis if problems arise.

Here are some general terms you agree to by purchasing from Buy Soap Online (don’t worry, these are just formalities):

Any offer listed on BuySoapOnline.com can be removed or voided at any time by Buy Soap Online without explanation. This is incredibly rare, and will only happen if there is a payment discrepancy, or stock issue.

We have the right to refuse any sale for any reason. If a sale is refused, all money will be returned, and the transaction cancelled.

Returns Policy

If an order is incorrect, has something missing, or is arrives damaged, please let us know immediately via our contact form. We can only consider breakages within 24 hours of confirmed delivery.

If we deem there is a fault, or error on our part, we will cover the cost of return postage, supply the item, or offer a partial refund (if necessary). We will assess this on a case-by-case basis.

Nominally, returns are accepted within 15 days if the items are unopened and in the same condition in which they were purchased, however, returns will also be assessed on a case-by-case basis. We may refuse a return if we believe the item could have been used, tampered with, or we have another cause for concern.

If a return is granted for unopened products that are being returned (due to a change of heart, or similar), the buyer agrees to pay the return postage, ideally tracked to ensure safe delivery. All refunds will be issued once the products are received back, and in the case of products being returned as ‘unopened’, at our discretion.

You may be asked to provide picture evidence of faults as part of our returns process.

Some products may occasionally be fulfilled by third party suppliers, but that does not affect your ability to return faulty products, it is also not the norm and will only occur in exeptional circumstances.

To enquire about a return, reach out to us via our contact page.

Postage rates explained

The cut off for orders to be guaranteed to be dispatched the same working day is 1pm, although it will often be later.

Postage is charged per basket at a flat rate of £2.85 for standard Royal Mail Second Class/48 postage (2-3 working days). Standard postage is free on orders over £50.

Express postage will be applied automatically on orders over 2KG, but can be purchased at £7.95 for any order. These orders will be shipped by DHL, DPD, or UPS and are typically received within 1 working day, although this does depend on your order time and address.

GDPR & Privacy Policy

We are fully GDPR compliant. You can read our full GDPR compliance statement here. You will only ever receive communications from us directly related to your order unless you have manually subscribed to our newsletter, in which case you will receive our in-house offers once a month, with the option to unsubscribe on every email.  All credit/debit card transactions are processed by Stripe or PayPal (depending on which you choose when you check out) so we never see, or have access to, card details.

Address information will only ever be used to directly help us process an order:

  • Couriers, to allow for communication for delivery
  • Suppliers who occasionally fulfil certain orders on our behalf (this is rare, as most of our orders are in-house)

Additionally, our system is connected securely to TrustPilot, so you can review us. You can unsubscribe from TrustPilot’s emails on their website directly if you wish. We also use Mailchimp as our chosen contacts management system — but only subscribers to our email list will receive anything via Mailchimp.

Loyalty Reward Points

From September 3, 2021, we are trialling a customer reward scheme. As an introductory offer, you can get 3 points per pound you spend in our store. This is a trial number only, and subject to change at any time. 100 points entitles you to £1 off future purchases, and so on.

Points can be used only against future orders, and cannot be exchanged for cash under any circumstances. Any refunds for transactions using points will be reissued in points.

The rewards system is in trial phase, and we reserve the right to remove it at any time. If this occurs, we will do our best to issue coupon codes for the amount earned in points (where possible).

We reserve the right to remove points for any reason. For instructions on how earn and redeem coupons, visit our FAQ page.

Coupon Codes

The following restrictions and terms refer to ANY current coupon code issued by buysoaponline.com

All coupon codes are subject to limitations.

Only one use per customer. Coupon codes on fliers are for one use only. It is a manual process to impose the limit of 1 restriction in these cases. If you process an order with a flier coupon that you have successfully used previously, we reserve the right to cancel the order and issue a refund.

We reserve the right to withdraw coupons at any time, or refuse them for any reason.

If you are having an issue with a coupon code you believe is valid, and that you have not used before, please reach out to us, and we will look into the issue for you.